DG45 - Adjust the Sound Setting on computer for Music and calls – Avantree Support

DG45 — Adjust Sound Settings for Music and Calls

If your Bluetooth headphones are connected to DG45 but you cannot hear music or calls, check your computer's speaker and microphone settings. Choose an option below to get started.

Before You Start

Make sure your Bluetooth headphones or headset are already connected to DG45 before adjusting your computer's sound settings.

Need help connecting your headphones?

What Are You Trying to Do?

Listen to Music Fix no sound when listening to music, watching videos, or playing other computer audio.

Follow these two steps to send your computer's audio to your Bluetooth headphones.

Step 1 — Open Windows Sound Settings

Find the speaker / volume icon in the Windows taskbar.
Right-click the icon.
Select Open sound settings or Sound settings, depending on your Windows version.

Alternative Method

You can also open Sound settings directly:

Windows Settings → System → Sound

Step 2 — Select Your Bluetooth Headphones as Output

In Windows Sound settings, find the Output section.

Find Choose your output device or the Output device list.
Select your connected Bluetooth headphones or speaker.
Play music or a video to test the sound.

Example: Windows Sound Settings

Output — Choose where to play sound Your Bluetooth Headphones

Example only. Your device name may be different.

For Better Music Sound Quality

If your headphones show separate Stereo and Hands-Free options, select Stereo for music playback when available.

Still No Sound?

Check that your music or video app is not muted. If the app has its own speaker setting, select your Bluetooth headphones there as well.

Music Audio Settings Complete Your computer should now play music and video audio through your Bluetooth headphones.

Make or Receive Calls Fix speaker or microphone issues in Zoom, Skype, Microsoft Teams, and other calling apps.

Follow these three steps to set up your Bluetooth headset for voice calls.

Step 1 — Open Windows Sound Settings

Find the volume icon in the Windows taskbar.
Right-click the icon.
Select Open sound settings or Sound settings.

Windows Settings → System → Sound

Important

For calls, you may need to configure both Output (what you hear) and Input (your microphone).

Step 2 — Select the Correct Speaker and Microphone

In Windows Sound settings, select your connected Bluetooth headset as the Output device.

If you want to use your headset's microphone, select its microphone under Input.

Example: Windows Sound Settings

Output — Speaker / What You Hear Your Bluetooth Headset

Input — Microphone / Your Voice Your Bluetooth Headset Microphone

Example only. Actual device names vary.

Using a Different Microphone?

If you prefer your laptop's built-in microphone or a separate USB microphone, select that device under Input instead.

Why Does Music Quality Change During Calls?

Some Bluetooth headsets switch to hands-free audio when their microphone is active. This may reduce sound quality during calls and is a limitation of classic Bluetooth audio.

Step 3 — Check Your Calling App's Audio Settings

Some calling apps use their own speaker and microphone settings. Check the settings inside your app.

Skype

Settings → Audio & Video

Select your Bluetooth headphones as the Speaker and your preferred microphone under Microphone.

Zoom

Settings → Audio

Select the correct Speaker and Microphone, then use Zoom's audio test.

Microsoft Teams

Settings → Devices

Choose the correct speaker and microphone under the audio device settings.

Make a test call to confirm that you can hear the other person and they can hear you.

Call Audio Settings Complete Your calling app should now use your selected speaker and microphone.

Still Need Help?

Tell us your Bluetooth headphone model, Windows version, and whether the problem occurs with music, calls, or both.

ASK A QUESTION