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How to Factory Reset/Clear Pairing History of the Sky Ace?

  • Updated
FACTORY RESET

Sky Ace – How to Factory Reset / Clear Pairing History

Reset the Sky Ace if the earbuds and transmitter are having trouble connecting.

Important: Reset BOTH parts: the transmitter and the earbuds.

Step 1 – Reset the Transmitter

  1. Turn the transmitter ON.
  2. Press and hold the + and − buttons together for about 6 seconds.
Headphone 1 and Headphone 2 indicators show RED & BLUE together for about 3 seconds = Transmitter reset complete

The combined colors may look PINK.

Flashing RED & BLUE = Ready to pair

Step 2 – Reset the Earbuds

  1. Put both earbuds into the charging case.
  2. Keep the case lid OPEN.
  3. Press and hold the case button for about 10 seconds.
PINK for about 2 seconds = Earbuds reset

Step 3 – Check the Right Earbud

After the reset, wait for the RIGHT earbud to enter pairing mode.

RIGHT earbud flashing RED & BLUE = Ready to pair

If the RIGHT earbud does not start flashing RED & BLUE, close the charging case lid, then open it again. This restarts the earbuds.

Step 4 – Reconnect the Sky Ace

Keep the earbuds close to the transmitter and wait a few seconds for them to pair and connect again.

Something Doesn’t Look Right?

Earbuds Do Not Turn PINK

Make sure both earbuds are in the case, the lid stays OPEN, and you hold the case button for the full 10 seconds.

Right Earbud Does Not Flash RED & BLUE

Close the charging case lid, then open it again. Wait for the earbuds to restart.

Need More Sky Ace Help?

See all setup and troubleshooting guides for this product.

View Sky Ace Support

Still Need Help?

Contact the Avantree support team for additional assistance.

Contact Avantree Support

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