Pebble - Fix No Sound – Avantree Support

Before You Start: No sound may mean the Pebble earbuds are connected to another device, the audio output is set incorrectly, or the volume is too low. Follow these steps to check the connection and sound.

Step 1 – Check the Earbud Connection

Remove both earbuds from the charging case.
If the earbuds are flashing red and blue, they are ready to pair. If they connect to another device, turn Bluetooth off on that device and try again.

How to Put Pebble in Pairing Mode →

Step 2 – Check the Audio Connection

Phone, Tablet, or Computer

Make sure Avantree Pebble is connected and selected as the audio output.
Check that audio is playing on the device.

Avantree Transmitter

Make sure the earbuds are paired with the transmitter.
Check that the TV is sending audio to the transmitter. For Optical, set the TV audio format to PCM / Stereo.

Find PCM Settings for Your TV →

Step 3 – Check Volume & Reconnect

Single-click the right earbud’s multifunction button to raise the earbud volume.
Increase the volume on your phone, computer, TV, or other audio source. Make sure it is not muted.
Put both earbuds in the charging case. Wait a few seconds, then remove them together and test again.
Try another song, video, app, or channel.

Still No Sound?

Tell us what device or transmitter you’re using, whether one or both earbuds have no sound, and what happens when you reconnect them.

Contact Avantree Support →