Pebble - Troubleshooting: How to Fix One-Side Sound Issues – Avantree Support

START HERE

Pebble – Sound Only Coming From One Earbud?

If sound is only coming from the Left or Right earbud, the two earbuds may have lost their connection with each other.

Try this first: Put both earbuds back into the charging case and remove them together. A full reset may not be necessary.

Step 1 – Reconnect Both Earbuds

Place both earbuds into the charging case.
Wait a few seconds.
Remove both earbuds at the same time.
Wait a few seconds for them to reconnect.
Play audio and check both sides.

✓ Both sides working? You're done.

Still only hearing one side? Continue to Step 2.

Step 2 – Reset BOTH Earbuds

Important: Reset the Left AND Right earbuds. Resetting only one may not fix the problem.

Reset the Left Earbud

Take the Left earbud out of the charging case.
Wait until its LED flashes Red & Blue .
Double-click the MFB (Multifunction Button).
Watch the LED.

Pink for about 2 seconds, then the light turns off. Pink = Left earbud reset successfully.

Reset the Right Earbud

Repeat the same reset process used for the Left earbud, but this time with the Right earbud.

Step 3 – Reconnect the Left & Right Earbuds

Put both earbuds back into the charging case.
Wait a few seconds.
Remove both earbuds at the same time.
Keep them close together and wait for them to reconnect.

Flashing Blue = Earbuds are reconnecting.

Red & Blue flashing = Ready to connect to your Bluetooth device.

Step 4 – Connect to Your Device

Open your device's Bluetooth settings.
Select Avantree Pebble.
Play audio and check both earbuds.

✓ You should now hear sound from both sides.

Something Doesn't Look Right?

Earbud Does Not Flash Red & Blue?

Put the earbud back into the charging case. Wait a few seconds, then remove it and check the LED again.

Only One Earbud Was Reset?

Reset the other earbud too. Both the Left and Right earbuds must be reset separately.

Earbuds Keep Connecting Separately?

Open your device's Bluetooth settings.
Find Pebble and select Forget or Remove.
Reset both earbuds again.
Put both earbuds in the case, remove them together, and reconnect.

Need More Pebble Help?

View Pebble Guides

Still Need Help?

If one earbud still has no sound after resetting and reconnecting both earbuds, tell us whether the Left or Right earbud is affected and whether both earbuds showed the Pink reset light.

Contact Avantree Support