No sound from your Ensemble headphones? Complete these checks in order.
Check the TV Audio Setting
If using Optical: Select Optical output and set the TV’s digital audio format to PCM.
TV Settings → Sound / Audio → Digital Audio Format → PCM
Do not use Auto, Bitstream, Dolby Digital, or DTS. Find your TV’s PCM settings.
If using AUX: PCM is not required. Increase the TV volume instead.
Check the Headphone Connection
Turn on the transmitter base and headphones. The light on both devices should be solid blue.
If either light is flashing red and blue, keep the headphones close to the base and press the headphones’ Play/Pause (▶⏸) button once.
Still not connected? Pair and lock the Ensemble again.
Reconnect and Restart
Reconnect the TV audio cable firmly at both ends. Then restart the TV, transmitter base, and headphones.
Only one app has no sound? Set the streaming device or app’s audio output to PCM / Stereo.
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