Select a control below. The product image will zoom into its location and the instructions will open directly below your selection.
Find the Controls on Your Ensemble Pro
Choose the headphones or transmitter / charging dock, then select a control to zoom in and see what it does.
What do you want to check?
Select a button, switch, or indicator below. The photo will zoom in and the instructions will open directly below your selection.
Select a Control
Click to openGood to Know
Holding Volume + and Volume − together for 5 seconds clears the saved Bluetooth pairing history only. After the reset, the headphones return to Bluetooth pairing mode.
If the TV audio level is too low, slide the transmitter's Volume Boost switch from Normal to High to increase the maximum output level.
Something Doesn't Look Right?
No Sound?
Check the Input Signal light, headphone connection, TV audio settings, and cable connection.
Troubleshoot No SoundHeadphones Not Charging?
Check dock power, charging-contact alignment, the charging cable, and the Charge indicator.
Fix Charging IssuesNeed to Clear Bluetooth Pairing History?
Reset the saved Bluetooth connection if you are having pairing problems or want to connect a new Bluetooth device.
View Reset InstructionsStill Need Help?
Ask us a question about your Ensemble Pro and our support team will help you.
Ask a Question
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