Ensemble Pro - How to Factory Reset / Clear Bluetooth Pairing History – Avantree Support

Ensemble Pro · Bluetooth Reset

Clear the Headphones' Bluetooth Pairing History

Use this reset if the Ensemble Pro headphones will not connect by Bluetooth, keep reconnecting to an old device, or you want to pair them with a different Bluetooth device.

When should I do this?

The headphones will not connect to your Bluetooth device.

The headphones keep connecting to a previously paired device.

You want to pair the headphones with a new Bluetooth device.

Important

This reset clears Bluetooth pairing only.

It does not clear the headphones' Auracast broadcast information used with the Ensemble Pro transmitter.

Reset the Headphones

Keep the headphones turned on while completing these steps.

Turn On the Headphones

Power on the Ensemble Pro headphones before starting the reset.

Press and Hold Volume + and Volume − Together

Press both volume buttons at the same time and keep holding them for 5 seconds.

+ + − Hold 5 seconds

Watch the LED

Release the buttons when the red and blue LEDs turn solid for about 2 seconds.

Reset confirmation The combined solid red + blue light may appear pink/purple for about 2 seconds.

Reset Complete

Bluetooth Pairing History Is Cleared

After the reset, the headphones return to Bluetooth pairing mode and are ready to pair with another Bluetooth device.

What Happens After the Reset?

Hold Volume + and −
for 5 seconds

→

Bluetooth pairing
history is cleared

→

Headphones return to
Bluetooth pairing mode

Using the Ensemble Pro Transmitter?

You normally do not need Bluetooth pairing for TV use.

When used with the Ensemble Pro transmitter, the headphones receive its Auracast broadcast. Clearing Bluetooth pairing history does not erase the Auracast connection information.

How do I manually enter Bluetooth pairing mode?

Make sure the headphones are turned on.

Press and hold the Play / Pause (MFB) button for 3 seconds.

The red and blue LEDs will flash alternately to indicate Bluetooth pairing mode.

Open the Bluetooth settings on your phone, tablet, computer, or other Bluetooth device and select the Ensemble Pro headphones.

Reset completed, but Bluetooth still will not connect

Turn off Bluetooth on phones, tablets, computers, or TVs that were previously paired with the headphones.
On the device you want to connect, remove or forget the old Ensemble Pro Bluetooth entry if it is still listed.
Turn Bluetooth off and back on on your phone, TV, tablet, or computer.
Put the headphones into Bluetooth pairing mode: with the headphones turned on, press and hold the Play / Pause (MFB) button for 3 seconds. Wait for the red and blue LEDs to flash alternately, then select the Ensemble Pro from your device's Bluetooth menu.

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