Ensemble Pro - Headphones Not Charging – Avantree Support

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Ensemble Pro – Headphones Not Charging?

If your headphones are not charging on the dock, follow these checks in order.

Start here: Make sure the headphones are sitting correctly on the dock and the charging contacts are properly aligned.

Step 1 – Check the Charging Dock Power

Make sure the power cable is pushed all the way into the charging dock.
Check the other end of the power cable.
Make sure the dock is connected to a working power source.

No power? Unplug the dock, wait about 10 seconds, reconnect it, then try another wall outlet if needed.

Step 2 – Place the Headphones Correctly on the Dock

Place the headphones on the dock and make sure the charging contacts are properly aligned.

Solid Red = Charging

Step 3 – Check the Charging Light

After placing the headphones on the dock, check the base LED.

Solid Red = Charging

LED OFF = Fully Charged

A full charge takes about 2 hours.

No Solid Red light? Lift the headphones off the dock, place them back down carefully, and slightly adjust their position until the base LED turns Solid Red.

Step 4 – Clean the Charging Contacts

Dust, dirt, or skin oil can prevent a good charging connection.

Remove the headphones from the dock.
Disconnect power from the dock.
Gently wipe dry the metal contacts on the headphones.
Gently wipe dry the charging contacts on the dock.
Reconnect power and test charging again.

Step 5 – Try Another Power Source

Try plugging the charging dock into a different wall outlet.

If available, test another compatible power cable or adapter as well.

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Still Not Charging?

Contact Avantree Support and tell us:

Whether the charging dock has power
Whether the base LED turns Solid Red
Whether moving the headphones makes the base LED turn Solid Red
Whether you tried another wall outlet

Contact Avantree Support