Pebble Aura - Factory Reset – Avantree Support

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Pebble Aura – How to Factory Reset / Clear Pairing History

If your Pebble Aura earbuds are having connection problems, connecting to the wrong device, or you want to pair them with a new device, clearing the pairing history may help.

Important: A factory reset clears all previously saved wireless connections. You will need to connect the earbuds again afterward.

Before You Start

Take both earbuds out of the charging base and temporarily turn OFF Bluetooth on nearby devices that previously connected to them. The LEFT and RIGHT earbuds must be reset separately.

Step 1 – Reset the Earbuds

Start with the LEFT earbud.

Press and hold the Volume + and − buttons together for 5 seconds.

Watch the earbud LED:

RED & BLUE stay ON for about 3 seconds

The saved pairing history has been cleared.

↓

RED & BLUE flash

The earbud has automatically entered Bluetooth pairing mode.

Now do the same thing with the RIGHT earbud. Press and hold the Volume + and − buttons together for 5 seconds and wait for the same LED sequence.

Step 2 – Reconnect Your Pebble Aura

After resetting both earbuds, choose how you normally use your Pebble Aura.

Connecting to a Phone, Tablet, or Computer?

Flashing RED & BLUE means the earbuds are ready for Bluetooth pairing.

Open Bluetooth Settings on your device.
If an old Pebble Aura entry is listed, select Forget / Remove Device.
Search for available Bluetooth devices again.
Select Pebble Aura.
Wait for the connection.

BLUE stays ON for about 3 seconds, then turns OFF
Your Pebble Aura is connected.

Using Pebble Aura with a Medley Pebble 2 Transmitter?

After a reset, your Pebble Aura may need to reconnect to the Medley Pebble 2 transmitter using Auracast.

Follow the guide below for the complete connection steps.

Connect Pebble Aura to Medley Pebble 2

Something Doesn't Look Right?

Nothing Happens When I Hold + and −

Make sure you are:

✓ Holding both buttons at the same time

✓ Holding them continuously for the full 5 seconds

✓ Resetting one earbud at a time

Earbuds Keep Connecting to an Old Phone or Tablet

Temporarily turn Bluetooth OFF on nearby devices that previously connected to the Pebble Aura. Then reset both earbuds again.

If reconnecting to a phone or tablet, remove the old Pebble Aura entry from its Bluetooth settings before pairing again.

Need More Pebble Aura Help?

Browse more Pebble Aura setup, connection, and troubleshooting guides.

View Pebble Aura Guides

Still Having Connection Problems?

Contact Avantree Support and tell us what device you're trying to connect to, what LED you see on each earbud, and whether you're using Bluetooth or Medley Pebble 2 / Auracast.

Contact Avantree Support