Pebble Aura - Fix No Sound – Avantree Support

Before You Start: No sound may mean the earbuds are not connected to the audio source, the source is not playing audio, or the volume is too low. Follow these steps to check your Pebble Aura.

Step 1 – Check the Audio Connection

Bluetooth Audio

Open your phone, tablet, or computer’s Bluetooth settings.
Make sure Pebble Aura is connected and selected for audio.

TV Audio (Medley Pebble 2 / Auracast)

Make sure the Medley Pebble 2 transmitter is broadcasting with Auracast.
Wait for the earbuds to join. The earbuds show solid orange for about 3 seconds when connected.

Earbuds Not Connected to the Transmitter? Follow the guide to reconnect them using Auracast.

Reconnect the Earbuds to the Transmitter →

Step 2 – Check Audio, Volume & Restart

Make sure the phone, TV, or other audio source is playing sound.
Press the Volume + button on the earbuds and raise the volume on the audio source.
Make sure the source is not muted. Try another song, video, app, or channel.
Put the earbuds in the charging base, then take them out and reconnect. Restart the audio source and test again.

Still No Sound? Tell us what audio source you’re using, whether you’re connected by Bluetooth or Auracast, and what LED behavior you see on the earbuds.

Contact Avantree Support →