Medley Pebble 2 – No Sound
If the earbuds are connected but you hear no TV sound, follow these steps.
Step 1 – Check the Audio Input Light
Play something on your TV, then look at the transmitter.
Using Optical
TV Optical OUT → Transmitter OPTICAL IN (Input from TV)
Open your TV’s Sound settings:
Sound Output → Optical
Digital Audio Format → PCM
Using AUX
TV Headphone / AUX OUT → Transmitter AUX
Set the TV Sound Output to Headphones / Audio Out.
Step 2 – Check the Earbuds
Remove both earbuds from the base and wait for them to connect.
No solid ORANGE?
- Put both earbuds back on the base.
- Wait a few seconds.
- Remove both earbuds again.
- Keep them close to the transmitter while they reconnect.
Step 3 – Turn Up the Volume
Press + on the earbuds several times.
If you are using AUX, also increase the TV volume.
If you are using Optical, the TV remote may not control the earbud volume.
Something Doesn’t Look Right?
Audio Input Light Is Not WHITE
The transmitter is not receiving TV audio. Check:
- The audio cable is connected to the TV’s OUT port.
- The TV Sound Output matches the cable you are using.
- For Optical, Digital Audio Format = PCM.
Audio Input Is WHITE but Earbuds Are Not ORANGE
TV audio is reaching the transmitter, but the earbuds are not connected to the Auracast broadcast. Put both earbuds back on the base, then remove them again. Keep them close to the transmitter and wait for solid ORANGE.
Streaming App or Cable Box Has No Sound
Start playing the movie, show, or channel. Then open the TV, streaming device, or cable box audio settings and select PCM.
Streaming Device & Cable Box Sound SettingsNeed More Medley Pebble 2 Help?
See all setup and troubleshooting guides for this product.
View Medley Pebble 2 SupportStill No Sound?
Contact Avantree Support and tell us your TV brand and model, whether you use Optical or AUX, and which indicator lights you see.
Contact Avantree Support
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