Volume Still Too Low? Try These Steps First
If your Medley Pebble 2 is working but the sound is too quiet, try these checks before updating the firmware.
Step 1 – Turn Up the Earbud Volume
- Start playing TV audio.
- Tap Volume + gradually to raise the volume. Do not press and hold the button.
Still too quiet? Continue to Step 2.
Step 2 – Check the TV or Source Volume
Your TV or connected device may also control the volume.
|
Using AUX?
Turn up the TV volume. If you use a cable box or streaming device, turn up its volume too. |
Using Optical (OPT)?
The TV volume may be fixed. This is normal. Continue to Step 3. |
Step 3 – Using Optical? Turn On Volume Boost
Use Volume Boost only as the last volume adjustment.
Turn on Volume Boost only if the sound is still too low after all other available volume controls have been increased to the maximum level.
- Look at the back of the transmitter and find the Volume Boost button.
- Press Volume Boost once.
- Play the TV and listen again.
Important: Volume Boost works with the Optical (OPT) input. It may cause audio distortion or reduce sound clarity.
Step 4 – Update the Firmware
If the volume is still too low after the steps above, try updating the transmitter firmware.
Have your Medley Pebble 2 transmitter, a Windows PC or Mac, an internet connection, and the included gray color cable ready.
Open Medley Pebble 2 Firmware Update- Turn ON the transmitter. The firmware updater can only detect the transmitter when it is powered on.
- Open the firmware page above. Download and install the Avantree Firmware Updater for your computer, then open it.
- Connect the transmitter directly to your computer using the included gray color cable.
- Once the transmitter is detected, follow the updater's instructions to install the latest available firmware.
- Keep the transmitter connected and the updater open until the update is complete. Then restart the transmitter and continue to Step 5.
Use the included gray color cable. A charging-only cable cannot transfer the data needed for the update.
Step 5 – Reset and Reconnect the Earbuds
After the update, follow the guide below to reset both earbuds and reconnect them to the transmitter. Then check the volume again.
Open Factory Reset GuideStill Too Quiet?
If the volume is still too low after the update and reset, contact Avantree Support.
Contact Avantree Support
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