AuraPlex MX - How to Fix Audio Cutting Out When Connecting With Phone – Avantree Support

Audio cutting in and out from your phone?

This usually happens when the Bluetooth signal is too far away or affected by nearby 2.4 GHz wireless devices.

Start Here

Keep your phone close to the transmitter first.

Keep the phone within 15 meters (50 ft) of the transmitter. If the audio still cuts out, check for nearby wireless interference.

Move the phone closer

Keep the phone near the transmitter and avoid placing walls or other large obstacles between them.

Within 15 m / 50 ft

Reduce interference

Move the transmitter away from nearby Wi-Fi equipment and other devices that use the 2.4 GHz wireless band.

Use a wired source

If Bluetooth remains unstable, connect the audio source directly to the transmitter using a wired connection.

Keep the transmitter away from these devices

Bluetooth and many other wireless devices share the 2.4 GHz band. Nearby equipment can interfere with the phone-to-transmitter connection.

Wi-Fi Routers Move the transmitter farther away

Wireless Access Points Avoid placing them beside the transmitter

Microwaves Can interfere while operating

For the most stable audio, use a wired connection

If your installation does not require Bluetooth from the phone, connect the audio source directly to the transmitter instead.

Optical Use when your audio source provides an Optical / TOSLINK audio output.

AUX / Analog Audio Use a compatible analog audio output and cable for your setup.

Audio Source TV, mixer, computer, or other source

      Wired Audio
      Optical or AUX
    

Auracast Transmitter More stable input connection

If the problem only happens when using your phone via Bluetooth:

Test the setup with the phone close to the transmitter. If the cutting out stops, distance or wireless interference is the likely cause. For a fixed venue installation, a wired audio source is generally the more stable option.

Audio still cutting out?

Tell us how your phone is connected, approximately how far it is from the transmitter, and whether the problem also happens with a wired audio source.

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