Medley Pebble: One or Both Earbuds Not Charging?

Medley Pebble: One or Both Earbuds Not Charging?

Follow the steps below to restore charging and confirm that each earbud is making proper contact with the charging base.

When an earbud is seated correctly in the charging base, its LED should remain solid red.

Charging time: About 2 hours.

Make sure both earbuds are seated correctly in the charging base and check for the red charging light.

Step 1 – Check the Power Source

Connect the charging base using the original USB cable.

1. Connect the USB cable securely to the charging base.
2. Connect it to a standard 5V/1A USB power source.
3. You can use a standard USB charger, computer USB port, or power bank.

Step 2 – Reseat the Earbuds

1. Remove both earbuds from the charging base.
2. Place the left earbud in the L slot and the right earbud in the R slot.
3. Allow the magnets to pull the earbuds into position.
4. Gently press each earbud down to make sure it is touching the charging pins.

Step 3 – Clean the Charging Contacts

Dust, oil, or residue can prevent the earbuds from making a proper charging connection.

1. Remove the earbuds from the charging base.
2. Wipe the gold charging contacts on each earbud with a clean, dry microfiber cloth.
3. Clean the charging pins inside the base.
4. If needed, use a cotton swab lightly dampened with 70% isopropyl alcohol.
5. Allow the contacts to dry completely before charging again.

Step 4 – Check the Charging Pins

1. Look closely at the small charging pins inside the charging base.
2. Gently press each charging pin.
3. Each pin should move down and spring back up normally.
4. If a pin appears stuck, gently clean around it and test it again.

Place the earbuds back into the charging base after checking the pins.

Step 5 – Try Another Cable and Power Source

This step helps determine whether the problem is caused by the USB cable or power source.

1. Try another compatible USB charging cable.
2. Try another USB port or power outlet.
3. Use a standard 5V/1A USB power adapter.

Place the earbuds back into the charging base after changing the cable or power source.

If the Earbuds or Charging Base Got Wet

Do not charge them immediately.

Allow the earbuds and charging base to air-dry for at least 24 hours. Once they are completely dry, reconnect the charger and repeat the charging steps above.

Still Need Help?

If one or both earbuds still do not charge after completing all the steps above, contact Avantree Support.

To help us identify the problem faster, please prepare the following information:

1. A photo of the specification label on your USB power adapter.
2. How long you normally charge the earbuds.
3. Whether the earbuds have ever been left on the charging base continuously for more than 48 hours.
4. If possible, a short video showing the charging cable connected, the earbuds in the charging base, and the LED behavior.