Medley Pebble: One or Both Earbuds Not Charging? – Avantree Support

How to Charge Your Medley Pebble
1.Use the Original Cable
1️⃣Connect the original USB cable to the charging base.
2️⃣Plug into a 5V/1A power source (standard charger, laptop, or power bank).
⚠️ Avoid fast chargers (like 9V or 12V) they may damage the battery.
2. Place Earbuds Correctly
1️⃣Put both earbuds in the charging case — L in L and R in R.
2️⃣ The magnets should pull the earbuds in firmly.
3️⃣ Check that the red LED on the earbuds lights up while charging.
3. Charging Indicators
🔴 Red light (solid) = Charging
⚪ Light OFF = Fully charged
⏱️ Charging time: about 2 hours

Quick Fixes (Try These First)
1️⃣ Power Check
●Test with a different outlet, another USB-A cable, and a 5V/1A adapter.
2️⃣Reseat the Earbuds
●Remove and reinsert each earbud.
●Press down gently until the red LED lights up.
●Wiggle slightly to ensure contact with charging pins.
3️⃣ Clean the Charging Contacts
●Wipe the gold pads on the earbuds and spring pins in the base using a dry microfiber cloth.
●If dirty, use a cotton swab with 70% isopropyl alcohol let dry completely.
4️⃣ Check Pins & Debris
●Make sure the base pins move freely (springy).
●Remove dust, lint, or plastic film (some new units have thin protective stickers).
5️⃣Temperature & Moisture
●Charge at room temperature.
●If your earbuds or base got wet, air-dry for 24 hours before charging.
6️⃣ Kickstart Charging
●Leave both earbuds seated (with 🔴 red LED on) for 10–15 minutes, then check again if they power on.

Still Not Working? CONTACT US

Provide a list of what you’ve already tried from the steps above, and provide the information requested below:

Attach a photo of your adapter’s specification label.
How long do you usually recharge the headphones at one time? (Have they been left on the dock continuously for over 48 hours?)
(Optional) Please record a short video showing the charging base with the cable connected, the LED indicator behavior, and how the earbuds are seated in the base.

Then, share the video when contacting Avantree Support.