Medley Pebble - Troubleshooting: How to Solve No Sound or Not Working Issues?

No Sound? Check These 2 Areas

Most issues come from:

a. Headphones and base not connected

b. Base not receiving audio from TV

Step 1. Check Wireless Connection (Headphones ↔ Base)

• Solid Blue LED → Connected. You’ll also hear “Welcome to Avantree, Connected.” ✅ No action needed.

• Flashing LED → Not connected. Re-pair headphones and base (see Reset & Reconnect guide).

Step 2. Check TV Audio Signal (AUX/OPT LED on Base)

• Solid LED → TV signal received. ✅ No action needed.
  
  

• Flashing LED → Signal issue.

To Fix Signal Issues:

1. Cables:
   Confirm cable is fully plugged into TV output and Input From TV on base.
   

2. TV Audio Settings

   • Set TV audio output to the port you’re using (AUX / Optical).
     
     

   • ⚠️ Important: Set Audio Format to PCM/Stereo.
     
     

   • Streaming Apps (Netflix, Prime Video, Roku, etc.)

     • In app settings, also select PCM/Stereo as audio output.

✅ By checking these two areas, you can solve almost all “no sound” issues with your Medley Pebble headphones.