Medley Pebble - Troubleshooting: How to Solve No Sound or Not Working Issues? – Avantree Support

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Medley Pebble – No Sound / Not Working

If you cannot hear the TV, first check whether the base is receiving TV audio, then check whether the earbuds are connected.

Step 1 – Check the TV Audio Signal

Play something on your TV. Look at the AUX / OPT LED on the base.

Solid AUX / OPT LED = TV audio received

If the AUX / OPT LED is flashing, the base is not receiving TV audio correctly. Continue to Step 2.

Step 2 – Check Your TV Connection

Make sure the audio cable is firmly connected to:

TV Audio OUT → Medley Pebble INPUT FROM TV

Using Optical

TV OPTICAL / DIGITAL AUDIO OUT → Base OPTICAL

In your TV sound settings, select Optical / Digital Audio Out and set Digital Audio Format → PCM / Stereo.

Find Your TV PCM Setting

Using AUX

TV Headphone / Audio OUT → Base AUX

Set the TV sound output to Headphones / Audio Out, then turn up the TV volume.

Step 3 – Check the Earbud Connection

Remove both earbuds from the base and wait a few seconds. Look at the Headphone LED on the base.

Solid BLUE = Earbuds connected

If the LED is Solid BLUE, do not reset or re-pair the earbuds. Continue to Step 4.

Headphone LED Is Flashing?

The earbuds are not connected to the base. Try this first:

Put both earbuds back on the base.
Wait a few seconds.
Remove both earbuds together.
Keep them close to the base.
Wait for the Headphone LED to turn Solid BLUE.

Reset & Reconnect the Earbuds

Step 4 – Turn Up the Earbud Volume

Press + on the earbuds several times, then play the TV again.

Something Doesn’t Look Right?

Headphone LED Is Solid BLUE but Still No Sound

Solid BLUE means the earbuds are already connected. Do not re-pair them. Check the AUX / OPT LED and your TV audio settings instead.

AUX / OPT LED Is Flashing

The base is not receiving a proper TV audio signal. Check that the cable is connected to a TV Audio OUT port and to INPUT FROM TV on the base. Make sure the TV sound output matches the connection you are using. For Optical, select PCM / Stereo.

Regular TV Works but a Streaming App Has No Sound

Start playing the movie or show first. Then check the audio format on your TV or streaming device.

Check Streaming Device Settings

Need More Medley Pebble Help?

See all setup and troubleshooting guides for this product.

View Medley Pebble Support

Still Need Help?

Contact Avantree Support and tell us what the Headphone and AUX / OPT LEDs are showing.

Contact Avantree Support