Before You Start: Use a 5V / 1A wall charger to power the charging dock. A TV, computer, or power bank may not provide enough power for reliable charging.
Step 1 – Check the Charging Light
Place the headphones on the charging dock and check the indicator:
Solid Red – The headphones are charging.
Light Off – Charging is complete.
Step 2 – Fix the Dock Connection
- Remove the headphones from the dock. Wipe the charging contacts on the headphones and dock with a clean, dry cloth.
- Place the headphones back on the dock. Adjust their position until the charging contacts touch and the red charging light appears.
- Try a different charging cable and a different 5V / 1A wall charger.
Step 3 – Test USB-C Charging
Connect a USB-C charging cable directly to the headphones. Plug it into a different 5V / 1A wall adapter and a working wall outlet.
Still Not Charging?
Tell us whether you tested the dock, direct USB-C charging, and a different 5V / 1A wall charger.
Contact Avantree Support →
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