Infinity NC - How to Factory Reset/Clear Pairing History? – Avantree Support

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Infinity NC – How to Factory Reset / Clear Pairing History

Reset your Infinity NC to clear its saved Bluetooth connections and start pairing again.

When Should I Reset? Reset if the earbuds won't connect, keep connecting to an old device, or have Bluetooth connection problems.

Note: Resetting will erase the earbuds' saved Bluetooth connections. You will need to pair them again afterward.

Step 1 – Reset the Earbuds

Place both earbuds inside the charging case.
Keep the case lid OPEN.
Press and hold the button on the charging case for 8 seconds.

Watch the earbud LEDs:

Flashing PINK = Resetting

Flashing RED & BLUE = Reset complete and ready to pair

✓ Your Infinity NC has been reset.

Step 2 – Pair Again

On the phone, tablet, computer, or TV you want to use:

Open the device's Bluetooth Settings.
If the old Infinity NC connection is still listed, select Forget / Remove.
Select Infinity NC to pair again.

Solid BLUE for 1 second, then OFF = Connected

Reset Didn't Work?

Make sure both earbuds are inside the charging case.
Keep the case lid open.
Press and hold the case button for the full 8 seconds.
Wait for flashing PINK, followed by flashing RED & BLUE.

Need More Infinity NC Help?

Browse more Infinity NC setup, connection, and troubleshooting guides.

View Infinity NC Guides

Still Having Trouble?

Contact Avantree Support and tell us what LED colors you see during the reset and what device you're trying to pair the earbuds with (phone, tablet, computer, or TV).

Contact Avantree Support