Infinity NC - How to Fix One Side Sound Issue?

Before You Start: If sound only comes from the left or right earbud, the other earbud may have a low battery, poor charging contact, or a connection issue.

Step 1 – Check Both Earbuds Are Charged

1. Place both earbuds inside the charging case.
2. Make sure both earbuds are seated correctly and the charging contacts are clean.
3. Leave them charging for a few minutes.
4. Remove both earbuds together and test the sound.

Both earbuds working? No further steps are needed.

Still only one side working? Continue to Step 2.

Step 2 – Factory Reset Both Earbuds

If one earbud still has no sound, reset both earbuds to restore their connection.

1. Place both earbuds inside the charging case.
2. Keep the case lid OPEN.
3. Press and hold the charging case button for 8 seconds.

Still Having Issues?

One earbud not turning ON? Make sure it is properly seated in the charging case and allow it to charge before trying again. Still only hearing one side? Contact Support for further assistance.