Aria 90B – Others Can't Hear Me in Zoom or Teams
If others cannot hear you during a call, follow these steps to fix your microphone.
Before You Start: Check that your boom microphone is not muted.
RED dot visible – Microphone muted
No RED dot – Microphone unmuted
Step 1 – Test the Microphone with Your Phone
- Unplug the Aria 90B USB dongle from your computer.
- Connect the headphones to your phone using Bluetooth.
- Make a test call and check whether the other person can hear you.
Microphone Works on Your Phone? The issue may be related to your computer or meeting app settings. Continue to Step 2.
Step 2 – Check Your Computer's Sound Settings
Reconnect the USB dongle and make sure the Avantree headset is selected for both sound and microphone.
Windows 10 / 11
- Open Settings → System → Sound.
- Under Input, select your Avantree USB headset microphone.
- Under Output, select your Avantree USB headset.
Mac
- Open System Settings → Sound.
- Under Input, select your Avantree USB headset microphone.
- Under Output, select your Avantree USB headset.
Step 3 – Check Zoom or Teams Audio Settings
- Open Zoom or Microsoft Teams.
- Go to Settings → Audio (or Devices in Teams).
- Select your Avantree USB headset for both Microphone and Speaker.
- Use the app's microphone test to check your voice.
Microphone Working? Your setup is complete! You can now use your Aria 90B for calls and meetings.
Still Can't Be Heard?
- Make sure your microphone is not muted on the headset or inside the meeting app.
- Close other apps that may be using the microphone, such as Skype, FaceTime, or another meeting app.
- Unplug the USB dongle, then reconnect it.
- Check that your computer allows Zoom or Teams to access the microphone.
- Restart the meeting app and test again.
Something Doesn't Look Right?
If others still cannot hear you, contact Avantree Support. Tell us whether the microphone works on your phone and which meeting app you are using.
Contact Avantree Support →
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