Aria 90B – Can't Answer or Mute Zoom / Skype Calls Using Headphone Buttons?
Learn how to answer calls and mute your microphone when using a computer.
This Is Normal
The headphone buttons cannot answer or end Zoom, Skype, or Teams calls on your computer. They also cannot control the meeting app's mute function.
You can still answer calls using your computer and mute your voice using the physical microphone mute switch.
Step 1 – Answer Calls on Your Computer
- Open Zoom, Skype, or Microsoft Teams on your computer.
- When a call comes in, click Answer on your computer screen.
- To end the call, click Leave or End Call in the meeting app.
Step 2 – Mute or Unmute Your Microphone
Use the mute switch on the boom microphone.
RED dot visible = Microphone MUTED
No RED dot = Microphone UNMUTED
You can also click the microphone icon in Zoom, Skype, or Teams to mute or unmute your call.
Step 3 – Understand the Mute Indicator
When you mute using the headset's physical switch, the meeting app may still show your microphone as unmuted.
This is normal. The physical switch mutes the headset microphone directly, but it does not change the mute icon in Zoom, Skype, or Teams.
What If I Use the Headphones with My Phone?
When your headphones connect directly to a phone through Bluetooth, the supported headphone call buttons can work with compatible phone calling apps.
This is different from using Zoom, Skype, or Teams on a computer.
Others Still Can't Hear You?
- Check that the RED dot is not visible on your boom microphone.
- Make sure the microphone is also unmuted in your meeting app.
- Check that your Avantree headset is selected as the microphone input in your computer and meeting app.
Something Doesn't Look Right?
If you still have trouble using your Aria 90B during calls, contact Avantree Support. Tell us which computer and meeting app you are using.
Contact Avantree Support →
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