Clear the Bluetooth Pairing History
Use this reset if the headphones are having trouble pairing directly with a Bluetooth phone, tablet, computer, or TV.
The connection between the headphones and the transmitter uses 2.4 GHz in TV / Base mode. That connection cannot be reset or have its pairing history cleared.
Reset the Headphones
Switch to Bluetooth / Phone Mode
Move the headphone switch to Bluetooth / Phone.
Hold Volume + and – Together
Press and hold the Volume + and Volume – buttons at the same time for 5 seconds.
Check the LED
The LED will briefly flash pink, then return to alternating red and blue.
Button Reference
Use this image to locate the correct mode switch and Volume + / – buttons.
The headphones are now in Bluetooth pairing mode. Open the Bluetooth settings on your device and pair the headphones again.
Still Need Help?
Tell us what device you are trying to pair and what LED pattern you see on the headphones.
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