Sara
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AuraClip - Interactive Setup Guide (User Manual)
English: Interactive Setup Guide (English) German: Interaktiver Einrichtungsleitfaden (Deutsch)French: Guide d’installation interactif (Français)Italian: Guida interattiva alla configurazione (Ital...
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Why is there no sound from my AuraClip?
Please check the following steps in order:Make sure your headphones are fully plugged into the 3.5mm audio jackAdjust the volume on AuraClipConfirm that an Auracast transmitter is active at the ven...
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AuraClip - Can connect to encrypted Auracast broadcasts?
No. AuraClip cannot connect to encrypted Auracast broadcasts.AuraClip does not use an app and does not support classic Bluetooth connections. Because of this, it cannot use an Android Auracast Assi...
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AuraPlex MX - How to Fix Audio Cutting Out When Connecting With Phone
If audio cuts out when your phone is connected to the Oasis Aura transmitter via Bluetooth, please check the following:Stay Within RangeKeep your phone within 15 meters (50 ft) of the transmitter.R...
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What’s the Best System to Use for Multi-User Hearing Assist Support in a Big Venue?
⚠️ Why not just use Classic Bluetooth?Classic Bluetooth can only connect one (sometimes two) headphones to a single device. It cannot support multiple users at the same time. That’s why we recommen...
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AuraPlex MX - Troubleshooting: No Sound
If you experience no sound when using AuraPlex MX, please follow the steps below.1. Check the Audio SourceMake sure the audio source (TV, sound system, microphone, or phone) is actively playing aud...
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AuraPlex MX - Can listeners use their own hearing aids?
Yes. AuraPlex MX supports Auracast-compatible hearing aids.To listen using your own hearing aids:Make sure your hearing aids support Auracast™ and are powered on.Open your hearing aids’ companion a...
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Hearing Aids Disconnect or Stutter
This usually happens when your hearing aids are also connected to another device (like a phone) while trying to receive the Auracast audio. This behavior depends on the hearing aids’ firmware and p...
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Hearing Aids Disconnect or Stutter
This usually happens when your hearing aids are also connected to another device (like a phone) while trying to receive the Auracast audio. This behavior depends on the hearing aids’ firmware and p...
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Oasis Aura - TV Optical, No Sound?
This is almost always a TV setting issue.1️⃣ Set TV to PCM (Most Important – 90% of cases)TV Settings → Sound → Digital Audio Output → PCMRestart the TV after changing this setting.2️⃣ Enable Optic...