DG80-Gaming - Fix No Sound – Avantree Support

No sound from your DG80-Gaming / DG80-G may be caused by headphones that are not connected, an incorrect USB audio output, or the adapter being in Talk Mode instead of Music Mode. Follow the 3 steps below to restore sound.

Check the Bluetooth Connection

Your headphones may not be paired with DG80-Gaming or may still be connected to another device.

Plug DG80-Gaming into a powered USB port, turn on your Bluetooth headphones, and check the adapter's LED.

Solid Blue / Slow Flashing Blue

Connected. Continue to Step 2.

Rapid Blue / White Flashing

Not connected. Follow the pairing steps below.

Solid White

Talk Mode. Go to Step 3.

If Rapidly Flashing Blue / White, Reconnect Your Headphones

Turn Bluetooth OFF on nearby devices previously connected to your headphones.
Put your headphones into Bluetooth pairing mode.
Hold DG80-Gaming's MFB for 2 seconds until the LED rapidly flashes blue and white.
Wait for the LED to become solid blue or slow flashing blue.

How to Put Bluetooth Headphones in Pairing Mode

Check Your Device's Audio Output

Your PS5 or computer may be sending audio to its speakers or TV instead of DG80-Gaming.

Make sure DG80-Gaming is securely connected to a USB port. Then select DG80G as your audio output using the instructions for your device below.

PS5

Settings → Sound → Audio Output

Audio Output Device

Select DG80G / USB Headset.

Output to Headphones

Select All Audio.

Windows

Settings → System → Sound → Output

Output Device

Select DG80G.

Mac

System Settings → Sound → Output

Output Device

Select DG80G.

PS5 users: Select All Audio under Output to Headphones, not Chat Audio only.

Play audio, make sure your device is not muted, and increase its volume.

Check Music Mode and Headphone Volume

DG80-Gaming may be in Talk Mode, which is intended for voice chat instead of normal game or music playback.

Music Mode

Solid Blue

Slow Flashing Blue

Both LED patterns indicate Music Mode. Use this mode for games, music, and videos.

Talk Mode

Solid White

Used for supported voice-chat functions. Switch to Music Mode for normal audio playback.

If the LED is solid white, double-click the MFB to return to Music Mode.
Increase your headphone volume.
Increase the PS5 or computer volume, then play audio again.

Still No Sound? Reset DG80-Gaming

If the headphones will not reconnect or the adapter keeps connecting to the wrong device, clear its pairing history.

Keep DG80-Gaming plugged into a powered USB port.
Hold the MFB for 2 seconds until the LED alternates blue and white.
While in pairing mode, double-click the MFB to reset.
Wait for the LEDs to illuminate for about 5 seconds and then flash blue and white again.
Put your headphones into pairing mode and reconnect them.

Note: Factory reset clears saved Bluetooth connections. Your headphones must be paired again.

Still Need Help?

Tell us your headphone brand and model, whether you're using a PS5, Windows PC, Mac, or another device, and the LED color or flashing pattern on DG80-Gaming.

ASK A QUESTION