DG80-Gaming - Fix No Sound – Avantree Support

No sound from your DG80-Gaming / DG80-G may be caused by headphones that are not connected, an incorrect USB audio output, or the adapter being in Talk Mode instead of Music Mode. Follow the 3 steps below to restore sound.

Check the Bluetooth Connection

Plug DG80-Gaming into a powered USB port and turn on your Bluetooth headphones or earbuds. Check the adapter's LED.

Solid Blue

Connected using aptX Adaptive or aptX Low Latency.

Slow Flashing Blue

Connected using aptX HD, aptX, or SBC.

Rapid Blue / White Flashing

Pairing mode. Your headphones are not connected yet.

Solid White

Talk Mode is active. See Step 3.

Solid blue or slow flashing blue? Your headphones are connected. Continue to Step 2.

Rapid Blue / White Flashing? Pair Your Headphones

Make sure your headphones support Bluetooth audio.
Temporarily turn off Bluetooth on nearby phones or computers that your headphones may automatically reconnect to.
Put your headphones into Bluetooth pairing mode. Simply turning them on may not be enough.
Press and hold DG80-Gaming's Multi-Function Button (MFB) for approximately 2 seconds until the LED rapidly alternates blue and white.
Keep the headphones near the adapter until the connection is established.

Expected: The LED becomes solid blue or slow flashing blue.

Detailed Headphone Pairing Guide →

Compatibility reminder: DG80-Gaming connects to Bluetooth headphones, earbuds, and compatible speakers. Headsets that use only a proprietary 2.4 GHz wireless USB connection cannot pair with it.

Check Your Device's Audio Output

Make sure DG80-Gaming is securely plugged into a compatible USB port.
Play a game, music, or video.
Open your device's Sound / Audio Output settings.
Select DG80G as the audio output device.
Make sure the sound is not muted and increase the output volume.

I'm Using DG80-Gaming with a PS5

Open Settings → Sound → Audio Output.
Under Output Device, select DG80G or the corresponding USB headset.
Set Output to Headphones to All Audio.
Increase the headphone volume in the PS5 sound settings.
Start a game and test the sound.

Important: If Output to Headphones is set to Chat Audio only, game sound may continue playing through the TV instead of your headphones.

I'm Using DG80-Gaming with Windows

Open Settings → System → Sound.
Under Output, select DG80G.
Make sure the output is not muted.
Increase the output volume and test audio.

For voice chat: If you need your headset microphone, select DG80G under Input as well.

I'm Using DG80-Gaming with Mac

Open System Settings → Sound.
Under Output, select DG80G.
Increase the volume and play audio.

For voice chat: You can also select DG80G under the Input settings if you need your headset microphone.

DG80-Gaming Computer Setup Guide →

Check Music Mode and Headphone Volume

DG80-Gaming has two audio modes. For normal game sound, music, or video playback, use Music Mode.

Music

Music Mode

Default mode for regular listening, videos, and game audio.

Talk

Talk Mode

Used for supported voice-chat functions. The LED is solid white.

Check whether the DG80-Gaming LED is solid white.
If it is, double-click the MFB to switch back to Music Mode.
Increase the volume on your Bluetooth headphones.
Increase the volume on the PS5, computer, or other audio source.
Play music or game audio again.

Expected: DG80-Gaming is connected to your headphones, the correct USB audio output is selected, and normal audio plays in Music Mode.

How Do I Switch Between Music and Talk Mode?

Keep DG80-Gaming connected to your Bluetooth headphones.
Double-click the MFB to switch modes.
A solid white LED indicates Talk Mode.
Double-click the MFB again to return to Music Mode.

Music / Talk Mode Guide →

Still No Sound? Reset DG80-Gaming

If the headphones will not reconnect or the adapter keeps connecting to the wrong device, clear its Bluetooth pairing history.

Keep DG80-Gaming plugged into a powered USB port.
Press and hold the MFB for 2 seconds until the LED alternates blue and white.
While in pairing mode, press the MFB twice to reset the adapter.
The blue and white LEDs remain illuminated for about 5 seconds.
When the reset finishes, the LEDs alternate blue and white again.
Put your headphones into pairing mode and reconnect them.

Important: A factory reset clears saved Bluetooth connections. Your headphones must be paired again afterward.

Factory Reset Instructions →

Still Need Help?

Tell us your headphone brand and model, whether you're using a PS5, Windows PC, Mac, or another device, and what LED color or flashing pattern appears on your DG80-Gaming.

ASK A QUESTION