NO SOUND TROUBLESHOOTING
Eon Me – No Sound From Headphones?
Follow these steps to restore sound on your Eon Me (AS100-Me).
Before You Start: Turn on the headphones and play music or a video with sound.
Step 1 – Check the Connection Mode
Select how you use your headphones:
Bluetooth – TV, Phone or Computer
- Set the headphone switch to Bluetooth.
- Open your device's Bluetooth settings.
- Connect to Eon Me and select it as the audio output.
Solid Blue – Connected.
Flashing Red & Blue – Pairing mode.
Not connected? Hold Play/Pause for 3 seconds to enter pairing mode, then select Eon Me in your device's Bluetooth settings.
BASE – Crescendo TV Transmitter
- Turn on your compatible Crescendo transmitter.
- Set the headphone switch to BASE.
- Keep the headphones near the transmitter.
Solid Blue – Connected to transmitter.
Not connected? Hold Play/Pause for 3 seconds to enter pairing mode.
Note: The Eon Me charging dock does not transmit TV audio. BASE mode requires a compatible Crescendo transmitter.
Step 2 – Check the Volume
- Press Volume + on the headphones.
- Increase your TV, phone or computer volume.
- Make sure the audio is not muted.
Step 3 – Connected but No Sound?
Try another app, video or TV channel.
Bluetooth: Select Eon Me as the audio output on your device.
Transmitter: Check the TV audio connection and settings on your Crescendo transmitter.
Crescendo Me – Fix No Sound →Step 4 – Restart the Connection
- Switch the headphones OFF.
- Restart your TV, phone, computer or transmitter.
- Turn on the headphones in Bluetooth or BASE mode.
- Reconnect and test again.
Still No Sound?
Tell us your device model, connection mode and headphone LED status.
Contact Avantree Support →
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