Eon Me - Fix No Sound – Avantree Support

Before You Start: No sound may be caused by an incorrect connection mode, disconnected headphones, or audio settings. Turn on your Eon Me headphones and play music or a video with sound.

Step 1 – Check the Headphone Connection

Choose your connection mode and follow the instructions below.

Bluetooth – TV, Phone or Computer

Set the headphone switch to Bluetooth.
Open your device's Bluetooth settings and connect to Eon Me.

Solid Blue – Headphones connected.

Flashing Red & Blue – Pairing mode.

Not Connected? Hold the Play/Pause button for 3 seconds, then select Eon Me in your device's Bluetooth settings.

BASE – Crescendo TV Transmitter

Turn on your compatible Crescendo transmitter.
Set the headphone switch to BASE and keep the headphones near the transmitter.

Solid Blue – Connected to the transmitter.

Not Connected? Hold the Play/Pause button for 3 seconds to enter pairing mode.

Note: The Eon Me charging dock does not transmit TV audio. BASE mode requires a compatible Crescendo Base transmitter.

Step 2 – Check the Audio & Volume

Increase the volume on the headphones and your TV, phone, or computer.
Make sure the audio is not muted.
Try another video, app, or TV channel.
Bluetooth: Select Eon Me as your device's audio output.
BASE: Check the TV audio connection and settings on your Crescendo transmitter.

Using a Crescendo Transmitter? Follow the no-sound troubleshooting guide below.

Crescendo Me – Fix No Sound →

Step 3 – Restart the Connection

Turn the headphones OFF.
Restart your TV, phone, computer, or transmitter.
Turn the headphones back on in the correct mode, reconnect, and test again.

Still No Sound?

Tell us your device model, connection mode, and headphone LED status.

Contact Avantree Support →