Eon Me - Fix No Sound – Avantree Support

Before You Start: No sound may be caused by an incorrect connection mode, disconnected headphones, or audio settings. Turn on your Eon Me headphones and play music or a video with sound.

Step 1 – Check the Connection Mode

Select how you use your headphones:

Bluetooth – TV, Phone or Computer

Set the headphone switch to Bluetooth.
Open your device's Bluetooth settings.
Connect to Eon Me and select it as the audio output.

Solid Blue – Connected.

Flashing Red & Blue – Pairing mode.

Not Connected? Hold the Play/Pause button for 3 seconds to enter pairing mode, then select Eon Me in your device's Bluetooth settings.

BASE – Crescendo TV Transmitter

Turn on your compatible Crescendo transmitter.
Set the headphone switch to BASE.
Keep the headphones near the transmitter.

Solid Blue – Connected to the transmitter.

Not Connected? Hold the Play/Pause button for 3 seconds to enter pairing mode.

Note: The Eon Me charging dock does not transmit TV audio. BASE mode requires a compatible Crescendo transmitter.

Step 2 – Check the Volume

Press Volume + on the headphones.
Increase the volume on your TV, phone, or computer.
Make sure the audio is not muted.

Step 3 – Connected but No Sound?

Try another app, video, or TV channel.
Bluetooth: Make sure Eon Me is selected as the audio output on your device.
BASE: Check the TV audio connection and settings on your Crescendo transmitter.

Using a Crescendo Transmitter? Follow the no-sound troubleshooting guide below:

Crescendo Me – Fix No Sound →

Step 4 – Restart the Connection

Switch the headphones OFF.
Restart your TV, phone, computer, or transmitter.
Turn on the headphones in Bluetooth or BASE mode.
Reconnect and test again.

Still No Sound?

Tell us your device model, connection mode, and headphone LED status.

Contact Avantree Support →