AuraCoil - Sound Cuts In and Out – Avantree Support

If the sound cuts in and out or keeps dropping, try these checks in order.

Start Here

Move closer to the Auracast broadcast

Intermittent audio can happen when you're near the edge of the Auracast coverage area.

Move closer first If the sound becomes stable, your previous listening position may have been outside the strongest coverage area.

Stop once the sound stays stable.

Move closer to the broadcast source and avoid large obstacles between you and the transmitter.

Improve the signal Move closer and test the audio again.

Make sure the AuraCoil neckloop is positioned fully around your neck and stays in place.

Keep the neckloop in place Keep the loop fully around your neck while listening.

Make sure the broadcast you want to hear is still available. If multiple broadcasts are nearby, use CHANNEL to try the intended broadcast again.

CHANNEL

Try the broadcast again Use CHANNEL if another Auracast broadcast needs to be selected.

Make sure your hearing aid or cochlear implant remains in its Telecoil mode.

T MT

Keep Telecoil active Confirm your hearing device has not switched to another listening mode.

If the battery is low, recharge AuraCoil and test the audio again.

Recharge and retest After charging, return to the same broadcast and listen again.

If the audio now plays continuously without dropping out, you're all set.

Select what you're experiencing.

The sound improves when I move closer

Stay closer to the Auracast transmitter when possible and avoid large obstacles between you and the broadcast source.

The sound still cuts out when I'm nearby

The sound has stopped completely

If you can no longer hear any audio, continue with the AuraCoil No Sound guide.

Tell us whether moving closer improves the sound and whether the audio continues to cut out after the checks above.