If the sound is intermittent or keeps dropping out, try the following:
- Stay within the venue’s Auracast coverage area. If possible, move closer to the Auracast transmitter and avoid large obstacles between you and the transmitter.
- Wear the neckloop fully around your neck and make sure it stays in place.
- Confirm the venue’s Auracast broadcast is still active. If multiple broadcasts are available, press CHANNEL to reselect the intended broadcast.
- Check your hearing aid or cochlear implant and make sure it remains in T / MT mode.
- Recharge AuraCoil if the battery is low, then try again.
Expected: Audio should remain stable while you are within the venue’s Auracast coverage area.
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