AuraCoil - No Sound – Avantree Support

If you cannot hear audio through AuraCoil, check these settings in order.

Start Here

Make sure your hearing device is using Telecoil

AuraCoil sends audio to the Telecoil (T-Coil) in your hearing aid or cochlear implant.

Set your hearing device to T or MT mode.
Without Telecoil mode enabled, you may not hear AuraCoil audio.

Start with Step 1 and stop once you can hear audio.

Turn on AuraCoil before continuing.

AuraCoil ON

Switch your hearing aid or cochlear implant to its Telecoil mode.

T MT

Select the Telecoil option available on your hearing device.

Use the CHANNEL button to try another available broadcast.

CHANNEL

Try another broadcast Use the CHANNEL button, then listen for audio.

Slowly raise the volume until the audio reaches a comfortable listening level.

Increase gradually Stop when the audio is clear and comfortable.

Once you can hear the Auracast broadcast clearly through your hearing device, you're all set.

Select what you're experiencing.

I don't see T or MT mode on my hearing device

AuraCoil requires the Telecoil (T-Coil) function of your hearing aid or cochlear implant.

Check your hearing device's instructions or settings to see whether Telecoil is available and how to activate it.

I'm in T or MT mode, but still hear nothing

I hear audio on one broadcast but not another

Use the CHANNEL button to try another available Auracast broadcast, then listen again.

Tell us whether AuraCoil is powered on, whether your hearing device is in T or MT mode, and what happens when you try another broadcast.