Not sure which button or light to check?
Select a control below. The product image will zoom into its location and the instructions will open directly below your selection.
Find the Controls on Your Quartet 2
Choose the headphones or transmitter, then select the button, switch, or indicator you want to check.
1
START HERE
What do you want to check?
Select a control below. The photo will zoom in and the instructions will open directly underneath it.
SELECT A CONTROL
Click to open
Good to Know
These two checks can prevent common setup and charging problems.
Use a suitable USB power source
Avoid relying on a TV or computer USB port or a power bank when charging if it does not provide enough power. A suitable USB wall adapter is the better choice.
Using Optical or HDMI ARC?
Set your TV's Digital Audio Output Format to PCM. An incompatible digital audio format can cause no sound or audio problems.
Something Doesn’t Look Right?
Choose the issue that best matches what you are experiencing.
No Sound?
Check the audio input, TV audio settings, and headphone connection.
Adding More Headphones?
Put the transmitter and the additional headphones into pairing mode so they can connect.
Headphones Not Charging?
Check the USB-C cable, charger, charging light, and power source.
TV Speakers + Headphones?
See whether your TV can keep its speakers on while sending audio to the Quartet 2.
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