Oasis Aura - Fix No Sound – Avantree Support

No sound from AuraPlex MX is usually caused by an incorrect audio input, missing audio signal, or a listening device that hasn't joined the Auracast broadcast.

Before you start: Turn on Oasis Aura and play audio from your TV, phone, or other audio source.

Check the Audio Input

Short-press the Bluetooth / AUX / OPT button to switch inputs. Make sure the indicator matches the connection you're using.

Optical (OPT)

Solid White: Audio signal detected.

Flashing Red: No audio signal detected. Open your TV's Sound Settings, select Optical Output, and set the digital audio format to PCM / Stereo.

How to Set Your TV to PCM

AUX (3.5 mm Cable)

Solid White: Audio signal detected.

Flashing Red: No audio signal detected. Set your TV to Headphone Output and increase the TV volume.

Bluetooth (Phone Input)

Make sure the Phone indicator is lit. If there's no sound:

Press and hold the Phone / Pair button to enter Bluetooth pairing mode.
Open your phone, tablet, or computer's Bluetooth Settings and select Oasis Aura.
Play audio and increase the source volume.

Check Your Audio Connection

Reconnect the cable: If using Optical or AUX, unplug and firmly reconnect both ends.
Check the correct ports: Connect the cable to your TV's Audio OUT port and the matching OPTICAL IN or AUX IN port on Oasis Aura.
Try another cable: If the input indicator still flashes red, test a different compatible audio cable.

Check Your Auracast Connection

If Oasis Aura is receiving audio but you still hear nothing, check your listening device.

Using an AuraClip Receiver

Solid Orange: Connected. Check that your earphones are plugged in and increase the receiver volume.

Flashing Orange: Searching for Auracast. Move AuraClip closer to Oasis Aura and reconnect.

Using Auracast Hearing Aids

Open your hearing aid app or Auracast Assistant.
Find and join the Oasis Aura Auracast broadcast.
Increase the hearing aid volume and test again.

How to Join an Auracast Broadcast

Still no sound? Restart Oasis Aura and your listening device. Then reconnect to the Auracast broadcast and test again.

Still Need Help?

Tell us which input you're using (OPT, AUX, or Bluetooth), what the input indicator shows, and which receiver or hearing aids you're using.

ASK A QUESTION