Before You Start
Complete these quick checks before connecting.
Check Compatibility
Confirm that your exact hearing aid model supports Auracast.
Update Your Devices
Make sure your hearing aid firmware and companion app are updated to their latest available versions.
Prepare for Connection
Turn on Bluetooth on your phone and stay close to your hearing aids and the Auracast transmitter.
Auracast hearing aids join a broadcast using a supported hearing aid app or compatible Auracast Assistant, rather than standard Bluetooth pairing.
Choose Your Hearing Aid Brand
Select your brand below to open its dedicated connection guide. Follow the instructions for your exact hearing aid model.
ReSound · VIEW GUIDE →
Danalogic · VIEW GUIDE →
Oticon · VIEW GUIDE →
Jabra · VIEW GUIDE →
Starkey · VIEW GUIDE →
Widex · VIEW GUIDE →
Cochlear · VIEW GUIDE →
Beltone · VIEW GUIDE →
Bernafon · VIEW GUIDE →
Philips · VIEW GUIDE →
NuEar · VIEW GUIDE →
Fortell · VIEW GUIDE →
Phonak · VIEW GUIDE →
Join an Auracast Broadcast Using a QR Code
Some compatible devices let you join an Auracast broadcast by scanning a QR code instead of manually searching for it.
VIEW QR CODE CONNECTION GUIDE →Still Need Help Connecting?
If you have followed your hearing aid's connection guide but still cannot join the Auracast broadcast, our support team can help.
Please include these details when submitting your question:
- Hearing aid brand and exact model
- Hearing aid firmware version
- Companion app name and version
- Phone brand and model
- Auracast transmitter model
- Problem description: What happens when you try to join the broadcast?
If you are unsure where to find your hearing aid firmware or companion app version, mention this in your request.
ASK A QUESTION →
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