Select a component and control below. The product image will zoom into its location and the instructions will open directly below your selection.
Find the Controls on Your Aura Loop (Dual)
Choose the Loop earbuds, transmitter, or charging dock, then select a control to see where it is and what it does.
What do you want to check?
Select a button or indicator below. The photo will zoom in and the instructions will open directly below your selection.
Select a Control
Click to openGood to Know
The Loop earbuds can use Classic Bluetooth with a phone or computer, or Auracast with the Aura Loop transmitter.
Use a USB-C cable or the charging dock with a 5V, 0.5–2A power source. The earbud light stays solid red while charging and turns off when fully charged.
Something Doesn't Look Right?
No Sound?
Check the earbud connection, transmitter audio signal, TV connection, and volume.
Troubleshoot No SoundNeed to Charge the Earbuds?
See how to charge the Loop earbuds using a USB-C cable or the charging dock, and how to identify the charging status.
View Charging Guide
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