Voyager - Fix pairing issue – Avantree Support

Voyager not pairing?

First, make sure Voyager is in the correct mode. Use Bluetooth for standard Bluetooth devices or Auracast for Auracast-compatible hearing aids and earbuds.

Choose How You're Connecting

Option 1

Connect via Bluetooth

Use this for standard Bluetooth headphones, earbuds, or compatible hearing aids.

Refresh Bluetooth

On your TV, phone, or tablet, turn Bluetooth OFF, then back ON.

Set Voyager to Bluetooth mode

Make sure Voyager is powered on and set to Bluetooth.

Check the Voyager screen

Wait for Voyager to begin searching.

Voyager display

Searching → Ready to Pair

Not showing “Searching”?

Press and hold the middle button for 2 seconds to enter pairing mode.

Put your listening device in pairing mode

Start pairing on your headphones, earbuds, or hearing aids and keep them close to Voyager.

Option 2

Connect via Auracast

Use this for Auracast-compatible hearing aids or earbuds.

Check compatibility

Confirm your hearing aids or earbuds support Auracast.

Stop other audio

Make sure your hearing aids aren't streaming a call, music, or other media.

Set Voyager to Auracast

Slide Voyager to Active.

Voyager mode ACTIVE

Use this position for Auracast broadcasting.

Open your hearing aid's Auracast controls

Open the hearing aid app or Android Auracast Assistant used by your hearing aids.

Find the broadcast

Select Find Auracast, Find Broadcast, or the equivalent option in your hearing aid app.

Select Voyager

Choose Voyager from the available broadcasts and connect.

Need instructions for your hearing aid brand?

Use the hearing aid connection guide for brand-specific Auracast steps.

VIEW HEARING AID CONNECTION GUIDE

Still Not Pairing?

Already connected elsewhere

Disconnect your headphones or hearing aids from other phones, tablets, TVs, or Bluetooth devices.

Nearby wireless interference

Keep Voyager and your listening device close together and temporarily turn off unnecessary nearby Bluetooth devices.

Wrong mode

Confirm Voyager is set to Bluetooth or Active/Auracast for the connection you're using.

Restart and retry

Restart Voyager and your listening device, then repeat the connection steps.

Not sure which Voyager button or mode to use?

See the Voyager controls and indicators guide.

VIEW BUTTONS & INDICATORS →

Still can't pair?

Tell us your headphone, earbud, or hearing aid model and whether you're using Bluetooth or Auracast.

ASK A QUESTION