Use Avantree Device with Zoom – Avantree Support

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How to Use Your Avantree Device with Zoom

Follow these steps to use your Avantree Bluetooth headphones or headset for Zoom meetings on your computer.

Step 1 – Connect Your Avantree Headphones

Choose how your headphones connect to your computer.

Option A – Using the Included USB Dongle

Plug the included USB dongle into your computer.
Turn ON your Avantree headphones.
Wait for the headphones to connect automatically.

Connected: On supported Avantree dongles, the LED turns solid BLUE.

Option B – Using Your Computer's Built-in Bluetooth

Put your Avantree headphones into Bluetooth pairing mode.
Open your computer's Bluetooth settings.
Select your Avantree headphones and connect.
Check that the headphones are connected.

Example – Windows Bluetooth Settings

Windows Bluetooth settings showing Avantree headphones connected for voice and music

Important: On some Windows versions, the headphones should show connected for both Voice and Music. If voice is unavailable, the headset microphone may not work. Try removing the Bluetooth connection and pairing again.

Step 2 – Check Your Computer's Sound Settings

Make sure your computer is using your Avantree device for sound.

For Windows:

Open Settings → System → Sound.
Under Output, select your Avantree headphones.
Under Input, select your Avantree headset microphone, if supported.

Windows Sound settings showing Avantree headphones selected for audio output and microphone input

Using a Mac? Open System Settings → Sound. Select your Avantree device under Output and, if it supports microphone input, under Input.

Note: Some Avantree Bluetooth devices support listening only and do not provide microphone input. If your device does not support a microphone, use your computer's built-in microphone instead.

Step 3 – Open Zoom Settings

Open the Zoom application on your computer.
Click the Settings gear icon.
Select Audio from the settings menu.

Example – Zoom Settings

Zoom desktop application with a red arrow pointing to the Settings gear icon

Zoom's appearance and menu locations may vary depending on your application version.

Step 4 – Select Your Speaker and Microphone in Zoom

In Zoom's Audio settings, find Speaker.
Select your Avantree headphones or USB dongle.
Find Microphone.
Select your Avantree headset microphone, if supported. Otherwise, select your computer's microphone.
Use Zoom's speaker and microphone test options to check the sound.

Speaker test: You should hear Zoom's test sound through your Avantree headphones.

Microphone test: Speak normally and check that Zoom detects your voice.

Connected but Cannot Hear Anything in Zoom?

Make sure your headphones are turned ON and connected.
Turn up the volume on your headphones and computer.
Open Zoom → Settings → Audio.
Under Speaker, select your Avantree device.
Run the speaker test again.

Others Cannot Hear You in Zoom?

Make sure you are not muted in Zoom.
Open Zoom → Settings → Audio.
Under Microphone, select the correct microphone.
Speak and check whether the microphone input level responds.
If your Avantree device does not support microphone input, select your computer's built-in microphone.

Important: Not all Avantree headphones, Bluetooth transmitters, or USB audio adapters support microphone use. Check your product specifications.

Still Need Help?

Contact Avantree Support and include your Avantree product model, whether you are using a USB dongle or built-in Bluetooth, and whether the problem affects the speaker, microphone, or both.

Contact Avantree Support