Use Avantree Device with Webex – Avantree Support

START HERE

How to Use Your Avantree Device with Webex

Follow these steps to use your Avantree headphones or headset for Webex meetings on your computer.

Step 1 – Connect Your Avantree Headphones

Choose how your headphones connect to your computer.

Option A – Using the Included USB Dongle

Plug the included USB dongle into your computer.
Turn ON your Avantree headphones.
Wait for the headphones to connect if they are already paired with the dongle.

Connected: On supported Avantree dongles, the LED turns solid BLUE. Indicators may vary by model.

Option B – Using Your Computer's Built-in Bluetooth

Put your Avantree headphones into Bluetooth pairing mode.
Open your computer's Bluetooth settings.
Select your Avantree headphones and connect.
Make sure the headphones show as connected.

Example – Windows Bluetooth Settings

Windows Bluetooth settings showing Avantree headphones connected for voice and music

Important: On some Windows versions, compatible headsets show connected for both Voice and Music. If Voice is unavailable, try removing the Bluetooth connection, resetting the headphones according to their manual, and pairing again.

Step 2 – Check Your Computer's Sound Settings

Make sure your computer is using the correct speaker and microphone.

For Windows:

Open Settings → System → Sound.
Under Output, select your Avantree headphones or USB dongle.
Under Input, select your Avantree headset microphone, if supported.

Example – Windows Sound Settings

Windows Sound settings showing Avantree headphones selected for output and microphone input

Using a Mac? Open System Settings → Sound. Select your Avantree device under Output and, if supported, under Input.

Note: Some Avantree devices support listening only. If your device does not support microphone input, select your computer's built-in microphone instead.

Step 3 – Set Up Your Audio in Webex

Open the Webex application on your computer.
Open Settings. Depending on your Webex version, you may find it on the home screen or under your profile menu.
Select Audio or Voice & Video, depending on your version.
Under Speaker, select your Avantree headphones or USB dongle.
Under Microphone, select your Avantree headset microphone if supported. Otherwise, select your computer's microphone.

Example – Webex Audio Settings

Open Settings

Webex home screen with the Settings button highlighted

Select Speaker and Microphone

Webex Audio settings showing Avantree headphones selected for Speaker and Microphone

These screenshots show an older Webex interface. Your settings may look different.

Test your audio: Use the Test buttons beside Speaker and Microphone, if available. You should hear the test sound through your headphones and see microphone activity when you speak.

Others Cannot Hear You in Webex?

Make sure your microphone is not muted in Webex or on your headset.
Check that the correct microphone is selected in Webex Audio settings.
Allow Webex to access your microphone in your computer's privacy settings.
Try your computer's built-in microphone to see if others can hear you.

Connected but Cannot Hear Anything in Webex?

Make sure your Avantree headphones are turned ON and connected.
Turn up the volume on your headphones and computer.
Under Webex → Settings → Audio → Speaker, select your Avantree device.
Test the sound again.

Still Need Help?

Contact Avantree Support and include your product model, whether you use a USB dongle or built-in Bluetooth, and whether the issue affects the speaker, microphone, or both.

Contact Avantree Support