If you're experiencing Short Range, Static Noise, or Audio Cuts, please try the methods below and see if the issue can be fixed:
Method 1: Reboot and Re-Pair BOTH the Headphones and Transmitter.
Method 2: Clear away any potential Wireless Interference Devices.
Other wireless devices in the vicinity of the Shift may negatively affect the range. This "source of interference" can be a WiFi router, a TV box, or even a Bluetooth device. To solve this issue, simply move either the Quartet or the source of interference away; that ought to clear the problem.
Method 3: Avoid Physical Objects.
Walls, solid materials, or even human bodies can all become "obstacles" that negatively affect the device's range.
Try clearing the space between your headphones and your transmitter tower, and see if that helps.
On the topic of interference, the Shift transmitters can interfere with each other if placed too close. Moreover, please make sure that the Shift transmitters are at least 3 feet apart from each other.
If these still can't fix your issue, please contact us at support@avantree.com, we'll do our best to help.
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