AcuEar Pebble 2 - Fix No Sound – Avantree Support

Before You Start: No sound may mean the earphones are off, the volume is too low, or the audio source is not connected. Follow these three steps to check.

Step 1 – Turn On the Earphones & Check the Volume

Press and hold the power button on the earphones for about 6 seconds to turn them on.
Press + on the earphone to increase the volume.

Step 2 – Check the Audio Connection

Bluetooth Audio

Open the audio device’s Bluetooth settings.
Make sure the AcuEar Pebble 2 earphones are connected and selected for audio.
Check that audio is playing and the device volume is up.

Hearing Assist (Case Microphone)

Place the case microphone near the person speaking.
Set the Environment Switch to Normal in quieter places or Noisy in louder places.

Step 3 – Reset the Case Microphone & Earphones

If there is still no sound, follow the reset guide for instructions to reset the case microphone and earphones. Resetting clears the earphones’ Bluetooth pairing information.

Reset the Case Microphone & Earphones →

Still No Sound?

Tell us which audio mode you are using—Bluetooth or Hearing Assist—and whether the issue affects one or both earphones.

Contact Avantree Support →