HAX06 - Fix No Sound

HDMI connection, port, or TV audio settings (like ARC/CEC) are incorrectly set up or not properly connected. 

Quick Check 

1.  Plug HDMI into the TV’s ARC/eARC port (not regular HDMI)

2.  Make sure cable is firmly connected

3.  Turn ON HDMI-CEC and ARC in TV settings

● (eARC must be OFF) and Audio format set to PCM

● Follow here - Disable eARC on Your TV

●  If you don’t see these options or it doesn’t work, try restarting the TV and reconnecting the cable

NO SOUND
Use Optical / RCA output only	Use HDMI ARC + Optical / RCA output
❶ Set Bypass switch to OFF ❷ Wait a few seconds — your TV will switch audio output to HAX06 automatically	❶ Set Bypass switch to ON ❷ Turn off eARC if supported and Set audio output to PCM Disable eARC on Your TV – Avantree Support ❸Bypass LED = Solid Green

Most Common Issue / Why This Happens:

The adapter won’t work if plugged into the wrong HDMI port or if ARC/CEC is off.

Tip:

● Not compatible with: Apple TV, Fire TV, Roku sticks, etc. HDMI ports on laptops, monitors or projectors

● Plugging in HAX06 may disable your TV speakers. (This is normal HDMI ARC behavior.)

Still not working?

Use a certified HDMI 2.0+ cable or test with another device to isolate the issue.

Contact us at ✉️ support@avantree.com