Harmony A3 - How to Fix Audio Cutting Out When Connecting With Phone – Avantree Support

Quick Fix

Phone audio cutting in and out?

Keep your phone close to the transmitter and reduce nearby wireless interference. For the most stable connection, use Optical or AUX instead of Bluetooth.

First, check the distance.

Keep your phone within 15 m (50 ft) of the transmitter. Walls and other obstacles may reduce the usable range.

Move the phone closer

Bring your phone closer to the transmitter and check whether the audio becomes stable.

Reduce interference

Move the transmitter away from Wi-Fi routers, access points, microwaves, and other nearby 2.4 GHz devices.

Use a wired connection

If possible, connect your audio source directly to the transmitter using Optical or AUX.

For the most stable audio

Use a wired connection instead of Bluetooth whenever your audio source supports it.

Optical Recommended for TVs with Optical Out

AUX / 3.5 mm Use when your audio source has an audio-out port

TV / Audio Source Optical or AUX output

      Harmony A3 Transmitter
      Receives wired audio
    

Harmony A3 Speakers Stable wireless audio

Still cutting out?

Move the phone and transmitter closer together.
Move the transmitter farther away from Wi-Fi equipment.
Remove large objects or obstacles between the phone and transmitter.
If the problem continues, switch from Bluetooth to Optical or AUX.

Still need help?

Tell us how your phone is connected and when the audio cuts out.

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