Unable to Pair the Audition with my Bluetooth Devices

If you are still having difficulty pairing the Audition Series Headphones to your devices, please refer to the methods below to troubleshoot.

Check Point: Did you Get the Headphone into Pairing Mode?

Powering on does NOT mean pairing mode. Pairing Mode = The LED indicator on the Headphone/Speaker/Receiver flashing RED & BLUE. If it's not doing that, it's not in pairing mode, you won't find it on your device.

Other than the indicator, if you're using a Headphone/Speaker that has voice prompt (i.e. it says "welcome to Avantree" when you power it on,) it'll say "Pairing" when it's in pairing mode.

If it's flashing RED & BLUE yet you can't connect it, please refer to the steps below.

Step 1: Reboot it and try again.

Yes, the good o' soft reset often resolves the issue. Please give it a go. Please also try rebooting your Phone/Computer.
If you still can't get them to connect, please proceed to step 2.

Step 2: Try it Somewhere Else.

Bluetooth connection can often be interfered with by other wireless connections such as WiFi Router, TV streaming device, or even another Bluetooth device. Please either move them away or try to do the pairing somewhere else.

If you are still unable to pair, continue to Step 3.

Step 3: Factory Reset.

To Factory Reset the Audition Series, Press & Hold the "+" and "-" buttons simultaneously for 7-8 seconds until the LED indicator on the headphone turns PINK.
After resetting, the device should automatically reenter pairing mode.

If you have any more questions or need further assistance, feel free to contact us at support@avantree.com