Skip to main content
Sign in
Deutsch Español Français Italiano 日本語（日本） 中文 (香港)
Category List
  • Updated

Others Can't hear Me / Microphone Not Working With Zoom / Teams. How to fix?

  • Updated
MICROPHONE TROUBLESHOOTING GUIDE

Dulcet Pro – Others Can't Hear Me / Microphone Not Working

If others cannot hear you during Zoom, Teams, or other calls, follow these steps.

Step 1 – Make Sure the Microphone Is ON

  1. Check the MIC ON/OFF indicator on your headset.
  2. If it is RED, your microphone is muted.
  3. Switch the microphone ON. The indicator should turn BLUE.

Microphone Indicator

RED – Microphone Muted (OFF)
BLUE – Microphone ON

Try speaking during your call. If others still cannot hear you, continue below.

Step 2 – Check Your Computer's Sound Settings

Make sure your computer is using the Avantree headset for both sound and microphone.

Windows PC
  1. Open Start → Settings → System → Sound.
  2. Under Input (Microphone), select Avantree.
  3. Under Output (Speaker), select Avantree.
  4. Speak into the microphone and check whether the input level moves.
Mac
  1. Open Apple Menu → System Settings → Sound.
  2. Under Input, select Avantree.
  3. Under Output, select Avantree.
  4. Speak into the microphone and check whether the input level moves.

Correct Settings

Input (Microphone): Avantree

Output (Speaker): Avantree

Step 3 – Check Your Meeting App's Audio Settings

Your meeting app may have separate microphone settings. Choose the app you are using.

Zoom
  1. Open Zoom → Settings → Audio.
  2. Under Microphone, select Avantree.
  3. Under Speaker, select Avantree.
  4. Use Test Mic to check whether your voice is detected.
Microsoft Teams
  1. Open Teams → Settings → Devices.
  2. Under Microphone, select Avantree.
  3. Under Speaker, select Avantree.
  4. Use the test call feature, if available, to check your microphone.
Other Meeting Apps
  1. Open your meeting app's Audio or Device Settings.
  2. Select Avantree as the microphone.
  3. Select Avantree as the speaker.
  4. Make sure the microphone is not muted inside the app.

Step 4 – Test Your Microphone Again

  1. Position the microphone near your mouth.
  2. Make sure the microphone indicator is BLUE.
  3. Join a test call or ask someone whether they can hear you.
Microphone Still Not Working?
  1. Unplug the headset and reconnect it to your computer.
  2. Try another USB port.
  3. Make sure your computer allows Zoom or Teams to access the microphone in its privacy settings.
  4. Close and reopen your meeting app.
  5. Restart your computer and test again.

Something Doesn't Look Right?

If others still cannot hear you, contact Avantree Support for help.

Contact Avantree Support →

Comments

0 comments

Related articles

Please sign in to leave a comment.