Aura C - Connected but there is no sound? – Avantree Support

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Connected to Aura C but no sound?

Try these quick fixes first. If you're using an Android phone, also check the Current Output setting.

Test the sound after each step.

Unplug Aura C from your phone, then plug it back in securely.

After the phone restarts, reconnect Aura C and test the sound.

Check the volume on both your phone and the device you're listening through.

Leave the current broadcast, then select and join it again.

Android Only

In VenuCast Connect, select the device you want to hear the sound through.

Settings → Current Output → Choose Listening Device

View Screenshots for Reference

Follow the screenshots below. Click an image to open a larger view.

1. Open Settings Click image to enlarge

2. Select Current Output Click image to enlarge

Start with Auto. If there is still no sound, manually select your headphones, hearing device, or phone speaker.

Tell us your phone model, what you're listening through, and whether Aura C shows as connected.