How to fix no sound or bad audio quality on Avantree C191 when used with Samsung S24? – Avantree Support

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C191 – Fix No Sound or Bad Audio on Samsung Galaxy S24

Use these steps if you have no sound, interrupted sound, or poor audio quality.

The Samsung Galaxy S24 may have a software compatibility issue with USB-C audio. Start with the reconnect step below.

Step 1 – Reconnect the C191

Unplug the C191 from your Samsung S24.
Check that the phone’s USB-C port is clear of dust or debris.
Remove the phone case temporarily if it prevents the plug from going in completely.
Plug the C191 firmly back into the USB-C port.
Play music or a video and test the sound again.

Important: Make sure the USB-C connector is fully inserted.

Step 2 – Restart Your Phone

Leave the C191 unplugged.
Restart your Samsung S24.
Wait for the phone to start completely.
Plug the C191 back in.
Play audio and test again.

Step 3 – Test Another USB-C Device

If available, connect the C191 to another compatible USB-C phone, tablet, or computer.

Works normally on another device: The C191 is likely working correctly. The issue may be related to the Samsung S24 USB-C audio connection or software compatibility.

Same problem on another device: Contact Avantree Support for further help.

Still Need Help?

Tell us whether you have no sound, interrupted sound, or poor audio quality, and whether the C191 works with another USB-C device.

Contact Avantree Support