Official Store FAQs

Delivery

• Which countries / regions does Avantree ship to?
• How long does shipping & delivery take?
• Why are my items shipping separately?
• What do I do if I received the wrong product?
• Can I change the delivery address after my order has already been shipped?
• What delivery service does Avantree use?

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Returns

• How do I begin the Avantree return process?

Payment

• What payment methods are accepted at Avantree?

Refunds

• How long does a refund take?

Support

• How can I contact Avantree customer service for support?
• What Kind of Customer Support does Avantree Offer?
• Where to Find Product Name
• Where to find Batch Number/LOT Number?

Warranty

• What's Avantree's General Return & Warranty Policy?
• What's Avantree RMA Procedure / Policy?

Orders

• Where can I find my Avantree order number?
• How do I track my order?
• How to Find Order Numbers for Your Amazon?
• Other Order Related Questions