HT5009 - Troubleshooting - Fail to reconnect

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  • Keywords: HT5009, reconnect, fail, not, connecting

 

The transmitter and headphone within HT5009 set is LOCKED to each other, they should auto reconnect once both devices are powered up and turned on.

If you find they fail to reconnect, turn off and on both devices, they will auto-reconnect. If they fail to do so please try either Solution 1 or Solution 2 below:

 

Solution 1:

Turn off both devices, wait for 10 seconds, then turn back on both devices, they should auto reconnect to each other. 

 

Solution 2:

  • Clear paired history of headphones: After turning on, press and hold both “+” and “-” for 10 seconds until the RED and BLUE LEDs are BOTH on for 2 seconds (looks PINK) - now all the paired history of the headphones is cleared. It then enters pairing mode automatically with the LED flashing alternately RED and BLUE.
  • Now, turn on the transmitter and wait for 5-10 sec, they will auto-reconnect,  LED "A" on transmitter and LED on headphone turn SOLID BLUE, you will also hear "Welcome to Avantree, CONNECTED" from headphones and "Connected. Ready for use" from the transmitter.

Solution 3:

  • Enter the transmitter into PAIRING MODE - Turn on the transmitter, press and hold  for 2 seconds, “TX” LED will start flashing GREEN and WHITE alternately.
  • Enter the headphones into PAIRING MODE – ensure headphones are “off”, then press and hold the MFB button for 5 seconds until the LED flashes alternately RED and BLUE.
  • Keep them close and wait for 5-10 seconds. Once connected, you will hear voice prompt “Connected. Ready for use.” and LED on headphone turn SOLID BLUE, you will also hear "CONNECTED" from headphone. 

Solution 4:

  • Clear paired history of headphones: After turning on, press and hold both “+” and “-” for 10 seconds until the RED and BLUE LEDs are BOTH on for 2 seconds (looks PINK) - now all the paired history of the headphones is cleared. It then enters pairing mode automatically with the LED flashing alternately RED and BLUE.
  • Clear paired history of the transmitter
  • Keep them close and wait for 5-10 seconds. Once connected,  Once connected, LED "A" on transmitter is lit and LED on headphone turn SOLID BLUE, you will also hear voice prompt "Connected. Ready for use." and  hear "CONNECTED" from the headphones. 

 Now you can LOCK the connection between the headphones and transmitter. This ensures they auto-reconnect each time they are powered on.

  • Once the 2 devices are connected, press + on transmitter for 10 seconds, until you find " TX" LED will turn  for 5 seconds. Now, they are locked. 
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