TC417 - Troubleshooting - Not working / no sound when used with headphone

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Step 1 : Check the TC417 and headphone are connected or not.

Connected indicators:

  • LED on TC417 stay SOLID GREEN

     LED______TX___1_.jpg

Not connected indicators: 

  • LED on TC417 FLASHES GREEN

 

If connected, but still no sound, then go to below Step 2;

If not connected, pair and connect them referring to below link:

 

Step 2: Check if there is valid audio signal being fed into TC417.

 

If connected using TV DIGITAL AUDIO OUT(OPTICAL), 

1) Ensure the AUX/SPDIF(Optical) switch on the TC417 is set to the “SPDIF” position.

SPDIF___SPDIF__.gif

2) Ensure your TV Speaker setting is set to “External Speaker”.

3) IMPORTANT: Ensure TV Audio format is set to “PCM” or make sure “DOLBY/DTS” is off.

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Note: The setting menu may vary depending on different TV brand and model.

 

If connected using TV HEADPHONE JACK, 

1) Ensure the AUX/SPDIF (Optical) switch on the TC417 is set to the “AUX” position.

SPDIF___AUX__.gif

2) Ensure your TV speaker setting is set to “Headset”.

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Note: The setting menu may vary depending on different TV brand and model.

 

3) Plug wired ear buds into the headphone jack on TV; check if you can hear sound.

 

If connected using TV RCA JACK, 

1) Ensure the AUX/SPDIF (Optical) switch on the TC417 is set to the “AUX” position.

SPDIF___AUX__.gif

2) Ensure using TV Red/White ports labeled “AUDIO OUT”; other Red/White ports are incorrect.

3) Ensure your TV Speaker setting is set to “External Speaker”.

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4) Plug headphone into RCA ports with AUX 3.5mm to RCA audio adaptor cable To check if you can hear sound.

 

 

 

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