1. If you have trouble connecting with your phone, try resetting the carkit and pair again. See below:
Step 1 Set the CK11 to PAIRING MODE – press and hold the volume button for 3 second until the LED flashes BLUE and RED alternately.
2. If you want the CK11 linked to two phones simultaneously, first pair with one phone. Keep it connected and do not turn off the carkit. Enter the CK11 into pairing mode and pair with the second phone. See link below:
If still failed, please contact firstname.lastname@example.org for further assistant. Thank you.