TWS109 - NEW 2018 batch (from 18B1) - Troubleshooting - Can not connect


Keywords: TWS109, true wireless, not connect, not pair

Note: you only need to pair the right earbud ONLY!

  1. Make sure the right earbud is in pairing mode - press & hold the power button on the RIGHT earbud for about 5s. LED will flash BLUE and RED alternately.
  2. Make sure the Bluetooth on your audio device (smartphone, tablet) is activated.
  3. Once the above two are done, turn on the LEFT earbud - press & hold the power button on the LEFT earbud for about 2s. LED will light on BLUE for about 1 second.
  4. If neither works, please clear pairing history. Then try to connect it again.
Have more questions? Submit a request