HS063 - Troubleshooting - Short range /Sound cuts out

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Keywords: HS063, cut out, noise, distance, audio cut, range

Part 1 - Operational Range issue related - 

Cause - Obstacles between the Bluetooth Headphones -HS063 and the target connected Bluetooth Device that can absorb the wireless signal, such as concrete walls, human bodies, metal dividers, furniture, water, computer, etc.

Solution - Try to keep the space between the Bluetooth Headphones -HS063 and the target connected Bluetooth Device (antenna) clear and ideally, within LINE of SIGHT of each other. We know this is hard in some houses. Wireless signals travels like lights and bounces on walls. You may test different placements to achieve the best result.

So please Remove any obstacles between the antenna of the BLUETOOTH device to be connected and the built-in antenna of the headset.

Part 2 - Bluetooth connection issue related - 

1. Fully recharge the headset >>  "How to charge HS063" 

2. RESET the headset  >> HS063 - Guide - Reset

 

If the above solution is helpless please contact  support@avantree.com for help! 

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