ANC031 - Troubleshooting - Can't pair / Pairing cannot be done

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Keywords: ANC031, ANC, pair, connect, Bluetooth 

Most possible causes are as follows if the headphones pairing can't be done/ stop pairing through Bluetooth- 

  1. The Headphones didn't in a paring mode.
  2. The other Bluetooth device isn't in a pairing mode or doesn't support audio output 

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1. Please ensure headphones in pairing mode -- Hold the power button for 5 seconds to set the headphones enter into pairing mode, you'll see the LED blinks "RED" and "BLUE" alternately. (Note: If you can't see the  "RED" and "BLUE" LED, that means the headphones are not in pairing mode. please ensure you hold the very middle of the button)

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2. Please follow the user manual of the Bluetooth Device which you want to connected with to enter into its pairing mode, and make sure the device works fine.  

Note: If the pairing still can't be done please try to reset the headphones -  ANC031 - Guide - Reset

If your headphones still not work after the above troubleshooting please feel free to contactsupport@avantree.com with the product order number and LOT number.

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