Thanks so much for choosing Avantree , please don't worry if you have any questions when you using the products..we have confidence to fix them well.
If you use TWO HS063 with Avantree PrivaIII / Audikast, and you found there exits re-connection (need to pair them each time, can't re-connection successfully)
Here are some questions we'd like to know first, please provide answers to email@example.com
1) expect the two headphones, did you use PrivaIII / Audikast connect with other devices before?
2) How often do you turn off the PrivaIII / Audikast?
3) Which device do you turn on first? PrivaIII / Audikast or one of the two headphones?
4) Did you use one of the headphones connect with PrivaIII / Audikast in "single link" before? How's the re-connection?
5) Please note, the headphones can only re-connect the last connected devices.
Please use the following steps try to fix the devices work well -
> Please reset the PrivaIII / Audikast
> Please reset the headphones
Then re-pair the headphones, please ensure the PrivaIII / Audikast connect with the two headphones only.
> Reconnection knowledge of PrivaIII / Audikast
- Priva III/IIA - Troubleshooting - Reconnect
- Priva III/IIA - Troubleshooting - Fail to add a 2nd headphone
If the above solution is helpless please contact firstname.lastname@example.org for help!